AI Library
Choose the AI level that perfectly matches your stage!
Curious about general AI tips and tricks, life hacks for the best prompts, or which AI models are out there?
Explore the fundamentals of HALO. Discover where to start, get inspired by AI Agents, and learn how to make AI work for you!
Discover how to optimize your agents and refine your strategy with impactful upgrades. Unlock your potential and become an AI expert!
Ready to become a master in prompting? This course is your path to success! In these four short videos, you'll learn exactly how to apply AI prompt engineering directly to your daily work
Dive into the documentation filled with insights and guides to better understand AI and HALO
This guide helps you understand the fundamentals of AI, its history, and its practical applications
In this short video, we provide a textbook example of where you can perfectly apply Agentic AI to create the ultimate (and personalized!) shopping experience
It’s important to assign a clear role in your prompt, the more specific, the better! A good prompt often starts with clear context, which can be as simple as: "You are an HR specialist. Write an inviting job description for a junior data analyst who has just graduated."
Identify areas where HALO can provide immediate value, focusing on tasks that are repetitive, such as time-consuming processes that can be automated by AI; customer-centric, involving interactions where proactive engagement can enhance customer satisfaction or retention.
Why do everything yourself when AI can help? Use AI tools to optimize your prompts. AI often understands better what’s needed for a clear and effective result. By leveraging AI to craft your prompts, you can save time and receive creative and efficient suggestions.
Learn which processes, tasks, or challenges within your company can benefit the most from using Agentic AI, and discover best practices for designing effective AI agents
Learn how Agentic AI differs from traditional generative AI, what it can mean for your business, and how you can apply Agentic AI in your industry!
Not familiar with HALO yet? No worries! In these tutorials, we guide you through building your first HALO Tool or Agent. Follow the steps and get ready to optimize with AI!
By viewing agents as team members, it becomes immediately clear why it’s important to define their roles, set expectations, and ensure they align with your organization’s goals
The quality of the output heavily depends on the data you provide. In this webinar, you'll learn how to easily organize your AI's knowledge center for optimal performance and better results!
You can use markdowns to structure your agent in HALO in a clear and organized way! With markdowns, you can easily add formatting to your text, making it not only clearer but also visually more appealing.
- Use ## to create a header. This is perfect for distinguishing different sections in your text and keeping things organized.
- Want to emphasize something? Wrap it in ** to make it bold. Ideal for highlighting important words or phrases.
- Add a divider by typing --. This helps separate different parts of your text neatly and gives it a polished look.
Give it a try and see how markdowns can take your work in HALO to the next level!
Want to learn more?Your first agents are live, and now you're ready to optimize! In this training, we guide you through upgrading an existing agent. What should you focus on, and how do you structure it?
With Voice as a channel, you can automate phone calls and serve your customers more efficiently. No more waiting times or transfers, just direct interaction between customers and agents
The feedback mechanism is a quality feature that allows you to provide feedback on AI responses. By refining HALO's interactions, you enhance the accuracy and relevance of its replies
Debugging can seem overwhelming, but with the right approach and HALO tools, you can resolve issues quickly. In this article, we share a step-by-step guide and practical examples to get you started!
Optimize automated service and deliver exceptional experiences with HALO Analytics, your essential tool for actionable insights into AI-powered customer interactions.
You’ve updated an AI agent. The first test conversations go well, and the answers look better. But how do you know that improvement will hold up across thousands of customer conversations? Evaluate in HALO automatically tests different scenarios, running each one multiple times.
On October 21, 2026, two serious vulnerabilities in PHP, a programming language that powers many websites, became public. Several organizations took websites offline as a precaution.
Most Black Friday customer service volume comes from a short list of questions: where is my order, when will it arrive, how do I return this. Two AI agents can take that repeat work over, so your team can help the customers who need real attention.
You want to use AI agents to answer customer questions and take work off your team's hands. Should your developers build them, or should you choose a platform you can configure for your organization?
Most businesses don't spend much time thinking about what happens behind a payment. A customer taps or clicks, the payment goes through, and the money reaches you. But behind every payment, a lot happens behind the scenes.
You've decided to try Meta Business Agent. Before it goes live on your WhatsApp number, here's what actually needs to happen: eligibility, setup order, and what changes for your team the moment it takes over.
Your customers tell you what they want, what went wrong and how they feel about your products every day. Most of that information is hidden inside conversations. AI makes it possible to turn those conversations into structured customer data in real time. Here is how we do that at CM.com.
AI Agents retrieve customer data, update appointments, and take actions in your systems. That puts privacy, security, and compliance front and center. Four questions determine whether your project stalls for months or goes live fast. Here’s what to arrange, and how HALO helps.
AI agents on WhatsApp, Instagram and Messenger aren't new, but Meta now supplies its own. Here's what Meta Business Agent does, what it costs, and how it compares to CM.com's own agentic AI platform, HALO.
