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How to Boost Fan Engagement - A Formula 1 Heineken Dutch Grand Prix Use Case

What’s so great about sports is that it connects all kinds of people. On the other hand, knowing no two sports fans are alike makes it challenging for sports organizations to address different fan segments. The organization behind the Formula 1 Heineken Dutch Grand Prix acknowledged this challenge and didn’t just pack the CM.com Circuit Zandvoort with their best fans. Instead, they’ve managed to enhance their fan experience right at their first racing event in 35 years. What’s more, they keep improving fan engagement year on year. Curious to know how? We’ll share five insider tips on how the Dutch Grand Prix enhanced its fan engagement before, during, and after the race.

5 Tips on How to Enhance Fan Engagement Before, During, and After a Sports Event

1. Fan Engagement Goes Beyond the Event 

Did you notice the ‘before, during, and after’ in the title and introduction of this blog? Sports organizations must recognize the importance of engaging with their fans year-round. Even if the event is only held once a year, like the Dutch Grand Prix. If you want to build a meaningful relationship with your fans, you can’t stop engaging with them at the end of the sports season. 

In times of clutter and information overload, being relevant for each fan is perhaps one of the biggest challenges in marketing. You can complete the puzzle only by targeting the right audience with a meaningful message. 

Year-round communication might sound more complicated than it seems, as long as you’ve got the right tooling. Great marketing automation tooling makes connecting with your fans any time of the year a piece of cake.  

Ensure it is built around a Customer Data Platform (CDP) to store first-party fan data and create meaningful fan segments. These segments are the basis of your communication, ensuring every segment gets the right message at the right time. 

2. Take a Holistic Approach 

The yearly Dutch Grand Prix at CM.com Circuit Zandvoort is the focal point for fan engagement. The challenge is to get fans to see what lies beyond this experience. By taking a holistic approach, the Dutch Grand Prix takes its fans on the yearlong journey surrounding the event. Storytelling is a great way to do so. 

However, telling stories is just the start. The media and channels you use to tell your story and share it with your fans make or break it. Use a good mix of channels to ensure every favorite channel of your fans is available. 

3. Know Who Your Fans Are 

As mentioned in the introduction, there’s no more diverse group of people than a group of sports fans. Targeting anyone might result in reaching no one. Hence, the need to create different fan segments. To do so, you need to know who your fans are: from demographics to purchase- and behavioral data. 

At the heart of this data is your CDP. Here, the Dutch Grand Prix stored all data to segment based on relevant metrics. Collecting data was simple, as the Dutch Grand Prix integrated their tooling with their CDP. 

4. Personalize Communication 

A common statement regarding communications is speaking to everyone holds the risk of speaking to no one. That’s why personalization is of utmost importance. 

Collect all purchasing- and behavioral data in a CDP to create fan profiles. Based on these profiles, relevant segments can be created to send personalized communications to every segment. 

5. Reward Your Biggest Fans 

All the fans’ relevant touchpoints are stored in a CDP. This helps the Dutch Grand Prix identify its biggest fans. If you want to take fan engagement to the next level, rewarding your biggest fans is a logical next step. Personalized communication based on your fans’ liking rewards them with the best possible experience. However, there are many more ways to reward your fans’ loyalty. 

Take the learnings from the Dutch Grand Prix for your sports event and think of how you can reward your most loyal fans. 

Enhance Your Fan Experience with CM.com 

Did you know CM.com offers all these solutions? The Dutch Grand Prix does. With the Mobile Marketing Cloud and Appmiral’s event app, they can engage with their fans year-round. 

The heart of our Mobile Marketing Cloud is the CDP, and also the Dutch Grand Prix event app is connected with the CDP. With these solutions, you can collect relevant data points as well as use the data to improve fan engagement.  

Our solutions are ready to perform above and beyond to accelerate sports events to the next gear! Curious to learn what we can do for your organization? Don’t hesitate to contact us!

Mobile Marketing Cloud and our Appmiral event app are not the only solutions we provide for the Dutch Grand Prix. Are you interested in what other solutions we offer to enhance their fan experience?

Read our whitepaper to discover our full Dutch Grand Prix story.

Read the whitepaper Contact us

Read our whitepaper to discover our full Dutch Grand Prix story.

Read the whitepaper Contact us
As a copywriter for our marketing and sales community, Chloë shares a lot of interesting content regarding these topics.

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