Communication Channel Advisor•

Find the best communication channels per country by diving into the data.

research report about personalization messages

Choose Your Country

Best messaging channels for your use case

Use Case	Customer Service	Marketing	Notifications	Verification
Use Case	Customer Service	Marketing	Notifications	Verification
Instagram Messaging	✓	✓
Facebook Messenger	✓	✓
WhatsApp Business Platform	✓	✓	✓
RCS Business Messaging	✓	✓	✓	✓
Google's Business Messages	✓
Twitter for Business	✓	✓
Telegram	✓		✓
SMS		✓	✓	✓
Apple Messages for Business	✓
Mobile Push		✓	✓	✓
Viber for Business	✓	✓	✓	✓

Best messaging channels for your audience

Gen Z (18-24)

Gen Z consumers are the most tech-savvy audience; they are social media natives and are searching for honest experiences. They expect innovative ways to engage with brands. The best way to interact with them is with personalised and real experiences.

Millennials - Gen Y (25-44)

Millennial customers have high expectations. Brands that do not meet them will see this audience defect to competitors offering a better customer experience. Ultimately, Millennials are willing to spend more money for a great customer experience.

Gen X (45-54)

Gen Xers are in the prime of their careers with significant spending power. They are loyal and care about their communities. For successful engagement and conversion, they need reassurance. Building trust, loyalty, and familiarity with your brand are crucial.

Boomers (55+)

Baby boomers are also active on digital media with an average of 4.6 social media accounts per person. They expect high-quality interaction with knowledgeable staff when engaging with a brand. They value trusted recommendations and reviews.

The complete guide to conversational messaging

Customer engagement today happens on a variety of online channels. In this guide you’ll see how using the most relevant channels can help you to attract, engage and convert customers.

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