CM.com is the AI-powered engagement platform that takes you from “Who are you?” to “We’ve got you covered” through smarter and more personal engagement across every channel.
Unlock smarter decisions with powerful insights.
Our Data & AI solutions help you turn raw data into real business value — through automation, prediction, and intelligent analytics.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
An AI engine to assist marketers and agents, fuelling omnichannel experiences with relevant, tailored content based on in-depth knowledge of your customers.
An AI knowledge center to assist agents, develop out-of-the-box chatbots, and generate marketing content.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
With multiple integrated tools in one platform, our Ticketing Platform drives ticket sales, maximises marketing reach and improves the attendee experience.
Consolidate customer conversations in one inbox and empower your team to efficiently help customers via any channel.
Say goodbye to clunky scripts and transform chatbots into dynamic, human-like conversationalists - no coding needed.
Deliver the right message at the right time and drive conversions with data-driven OTT, email, and Voice campaigns.
Engage with your digital audience, turn their behavior into valuable insights and drive your revenue
Take control of your data and streamline communication across all channels with personalized marketing to level-up the event experience.
With one connection and in-depth analytics, our Connectivity Platform enables businesses to engage with customers via multiple messaging channels, voice and more.
Connect your website or application to our SMS Gateway for reliable global messaging.
Engage and converse with customers across multiple messaging channels via one single API.
Secure online data and accounts with our OTP API. Generate, send, monitor and manage all OTPs via one convenient connection.
Safeguard and protect digital interactions with user-friendly verification channels.
Assess the quality of your SMS routes by sending test messages to people's mobile phones in almost any country and for every operator.
Make, receive and automate your business calls. Reduce costs and improve efficiency with our VoIP solutions.
With online and POS payments, our Payments Platform lets you choose payment methods and start accepting all payments in one place.
Offer a seamless online payments experience and let customers pay with any payment method, on any device.
Accept a wide range of payment methods with fixed and mobile POS terminals.
Manage ticket sales for your event from start to finish with our self-service, custom and seated ticketing solutions.
Streamline your cashless mobile ordering and payment solution for food, drinks, tickets, merchandise, and more.
Sign allows you to complete contracts, agreements and documents fast and secure without unnecessary printing and scanning.
Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.
Contact UsCustomers are increasingly communicating through apps rather than traditional phone calls. That is why we are introducing an important expansion of HALO today: Voice Agents can now automatically handle incoming calls made through WhatsApp. We are also looking back at improvements we have added to HALO over the past months. Developments that bring voice and chat closer together and help organizations automate faster and more consistently.
The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.
' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
More and more companies are rolling out AI agents that go far beyond generating content or answering simple questions. They handle customer requests, update systems, trigger workflows, and even complete transactions. This brings speed, efficiency, and relief from manual, repetitive work. But once AI starts doing instead of merely assisting, something fundamental shifts. You need more than clever technology. You need a clear way to stay in control of what it does, why it does it, and the limits within which it can operate. This is where AI governance comes in. Not as a tick-box compliance layer, but as a practical foundation that keeps AI predictable, explainable, and safe as it becomes more autonomous.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But once the rush fades, the real challenge begins: turning one-time shoppers into returning customers. Customer retention is vital for long-term success, and the period after Black Friday is the ideal moment to turn short-term excitement into lasting relationships. In this blog, you’ll learn how to keep customers engaged and coming back long after the rush is over.
In an age of mass marketing with constant TV, internet and email advertising, it’s safe to say that peak sales periods like Black Friday and the Holiday Season can be an overwhelming experience for consumers around the world. When marketing messages don’t match consumers’ needs and interests, they disconnect. They mute notifications, skip ads, and avoid all forms of marketing until the peak season is over. As an eCommerce marketer, you should always be looking to avoid this by diversifying and personalizing your marketing strategy in a way that suits your customers needs and sensibilities.
You only get a few seconds to make an impact with your business messaging, so make those seconds count. While traditional SMS is still widely used, it's becoming limited in its features. RCS for Business is SMS 2.0 - native and easy to use, but also rich and engaging. The perfect tool for business messaging! Let's see where RCS can truly make a difference.
Imagine customer inquiries being answered 24/7 without wait times, automatic updates on delayed orders, or fully digital shopping assistants guiding customers from browsing to purchase. These are just a few examples of what Agentic AI can achieve. In this article, CM.com’s Marketing Lead AI & SaaS, Sander Harryvan, and Product Marketer, Tom Faas, share their insights on where businesses currently stand in adopting Agentic AI, what the next phase looks like, and why Agentic AI will have a profound impact on the way we do business in the coming years.
Retailers are largely unaware of who their customers are, especially in brick-and-mortar stores. This is a problem. In a world dominated by data, retail faces an interesting challenge. How to inform strategy and decision making when the vast majority of shoppers choose to remain anonymous by avoiding joining loyalty programs?
Select a region to show relevant information. This may change the language.
