Trust Center

Risk Management

Risk Management is a business partner to offer insight & training on how to manage, monitor, report risks across the business

Trust Center Risk Management

Our Risk Management Methodology

As a fast-growing global entrepreneurial company, we must find the right balance of Risk Management. It is both firm and flexible to support our agility and dynamism. 

Our Risk Management methodology (please refer to the illustration below) is based on a continuous improvement approach and reflects our mission, vision, and culture of

It is based on a 4-point scale (low, moderate, substantial, and high), contains the steps ‘identify’, ‘assess’, ‘mitigate’, ‘monitor’ and ‘report’ and it consists of the three following management viewpoints ➡

  1. 1

    Risks with ‘ICE’ classification.

    The risks with 'ICE' (Internal Control Environment) classification must be visibly controlled and requires the involvement of Risk & Compliance.

  2. 2

    Risks with ‘AMR’ classification.

    The monitoring of risks with 'AMR' (Actively Managed Risks) classification are embedded in the 1st line and monitored via direct management involvement.

  3. 3

    Risks within risk appetite

    Gross risks with a score of ‘low’ are currently within the risk appetite of by default.

risk management

Business Partner

Jorg Voeten - Head of Risk & Compliance: I believe that risk management empowers the entire organization to realize the objective of sustainable profitable growth by being a business partner in the area of risk management and compliance.

Main risks at a glance

  • Organizational growth and HR resourcing. The risk of not be able to attract and retain high qualified people globally.
  • Competition, product portfolio and innovation. The risk of not able to identify and respond timely to our competition.
  • Corporate financing. Risk of insufficient access to capital markets or not having an accurate view of our funding needs. 
  • Finance and control. Risk of inadequately respond to our financial metrics or having financial metrics that are not reliable.
  • (Information) security. Risk of losing data, unauthorized access, disruption and/or malfunctioning of our platform. 
  • Business Continuity Management. Risk of inadequately respond to major disruptions.
  • Leadership and Governance. Risk of not be able to maintain and improve our governance model for optimal decision making. 
  • Customers and opportunities. Risk of not be able to understand our clients’ needs and inability to recognize and seize opportunities.
  • Regulatory and compliance. Risk of not be able to comply to external rules and regulations.

Fraud Prevention

In addition, we pay extra attention to fraud, which we see as an inherent part of our risk management methodology. This concerns both internal and external fraud, of which both will not be tolerated. The term fraud is used to describe offenses such as, but not limited to, deception, bribery, forgery, extortion, corruption, theft, conspiracy, embezzlement, misappropriation, false representation, concealment of material facts, and collusion. For external fraud, which includes fraud with the use of our products, you can think of smishing or money laundering. has multiple teams and automated tools working to prevent, detect and respond to these types of fraud.

More Information?

We at empower organizations worldwide instantly to connect to their customers through state-of-the-art customer experience services. Our Trust Center connects you to the latest information on the security, compliance, privacy, legal, risk management and ESG of our products and services.

Contact the Risk TeamBack to Trust Center

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