Contact Management tool for SMS and Email

Get to know your customers with our Address Book app and manage your database for sending targeted text and email messages.

Address Book

Address Book

Import up to 1.000.000 contacts into our intuitive contact management tool to manage your personalised messaging campaigns via SMS or Email.

Try Address Book for free

Contact management for targeted reach at high speed

Address Book is a simple and intuitive contact management tool to manage your database for sending targeted messaging campaigns to your customers.

Allowing you to import up to a million contacts via Excel or CSV, Address Book makes database management easy as can be. Once your database is uploaded, you can create and send a campaign in just 5 minutes.

  1. Retarget customers by creating segments based on interaction

  2. Update your database and delete the numbers that have opted-out

  3. Add tags to send personalised campaigns from your detailed CRM

address book overview

Address Book is included in our Messaging solutions

Whenever sending SMS or Email campaigns, you can use all added features and will only be charged the standard subscription pricing. The app is available for all customers and is pre-installed in your platform account. Address Book can be found under ‘My Apps’ in the platform.

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SMS & Email Contact Management in one place

Segmented Groups

Create customer segments based on your campaign results - generate sub-groups for customers who clicked and those who didn't.

Database Management

Conveniently and easily manage multiple SMS and email customer databases from one central Address Book.

Personalised Dynamic Fields

Think beyond first and last name, include last item purchased, birthday information and so much more.

Opt-Out Management

Remain compliant with regulations and give your customers the ability to seamlessly opt-out of promotional SMS or Email.

International compliance with Opt-out Management

Opt-Out Management gives end-users the possibility to unsubscribe (opt-out) from promotional SMS or mailing lists. Opt-out Management does not affect transactional SMS i.e. notifications or time-sensitive information via SMS. 

Next to GDPR compliance, there are more ways you can benefit from having Opt-out Management integrated into your SMS campaigns. 

  1. Seamless and automated management of unsubscribers.

  2. International opt-out option via a short and unique URL

  3. Solution available as API or Web App on the CM.com platform

  4. Gain valuable insights regarding why a customer has opted out.

Get started with Address Book and Opt-out Management

Upload your contact list

Create an account on our platform and Upload your CSV or Excel file with up to 1 million contacts or 30 MB. Use dynamic fields (merge tags) in all our messaging tools.

Create an account

Send via Campaigns or API

You can choose to send your marketing campaigns or text message with our web-based Campaigns or Email Campaigns app or via our SMS Gateway API for developers.

Create segments based on interactions

Once a campaign has been sent, you can do a segmentation based on those who have received or have not received your message, clicked not clicked on your call to action.

Questions? We've got you covered!

Did you know that our Help Center has many articles designed to help you optimize our platform services? Visit our Help Center for introduction guides and advanced instructions.

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