Create a frictionless CX for every use case. A scripted bot requires a goal. What's the use case for your chatbot?
Give updates or delivery notifications? Or make reservations?
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A chatbot on your website can help users directly on the page. A quick and easy way to ask something.
Make sure you are available via WhatsApp for your customers. With a WhatsApp Chatbot, you guarantee swift responses.
Answer all messages on Facebook instantly. A Chatbot on Facebook Messenger helps you to improve the contact.
Easily build scripted conversations in the drag & drop interface. Use the blocks and drag them into the flow builder. You can add different entry points, input variables and logic to define the conversation.
No development skills needed
Easy-to-use Flow Builder
Drag & drop interface
Use the Channel of your chatbot to the fullest. With the rich features, you can share pictures, movies, sound, or even location. Very useful when you want to guide people to your store or restaurant.
Emoticons can also enhance the experience. Or use a menu to guide users through the flow. By using numbers, they can get new content.
Images & GIFs
Audio & Video
A chatbot is your colleague that's always at work. Ready to help day & night.
Use a Scripted Chatbot on any channel: from WhatsApp to Website.
No coding skills required - easily build scripts in the drag & drop interface.
Sometimes human contact is necessary. Easily hand or take over the conversation.
Enrich conversations with media such as images, video, audio, or even location.
Within Mobile Service Cloud, there are two options: handover or takeover by a live agent. In the Agent Inbox, you can see the entire conversation the customer has with the bot. Easy to follow up.
When the bot has gathered enough information, it can hand the conversation over to a live agent. Or, when the bot is not able to answer, the customer asks for a human, or the flow has ended.
Within Mobile Service Cloud, you can interrupt or take over the conversation at any time. When you notice a customer is stuck or requires emotional or more complex support, you can help them out.
A WhatsApp Chatbot within marketing campaigns? Coca-Cola takes customer experience to the next level with "Scan. Enter. Win." campaigns via the Scripted Chatbot in WhatsApp.
The customer experience of visitors of the Formula 1 Heineken Dutch Grand Prix was enhanced with "The Race Engineer". This chatbot was entertaining, but also able to answer questions.
Manage conversations from all channels in one user-friendly Agent Inbox.
Chat with your website visitors in real-time with Live Chat via Mobile Service Cloud.
There is more! Discover all features of Mobile Service Cloud, such as Statistics, Customer Profiles or Tagging.
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