With the chatbot builder in Mobile Service Cloud you can easily create your own bots. Without a single line of code.
A scripted chatbot is a basic, rule-based bot. It follows pre-set rules to answer questions. You can use it to automate customer service interactions, build dynamic FAQs, or for marketing or entertainment purposes. The benefit? 24/7 availability on any channel!
Watch the video to get a first impression of the Scripted Chatbot.
A chatbot is your colleague that's always at work. Ready to help day & night.
No need to wait: a bot responds within seconds.
Especially for repetitive, easy questions - a bot saves your team a lot of time.
Sometimes human contact is necessary. Easily hand or take over the conversation.
A chatbot on your website can help users directly on the page. A quick and easy way to ask something.
Make sure you are available via WhatsApp for your customers. With a WhatsApp Chatbot, you guarantee swift responses.
Answer all messages on Facebook instantly. A Chatbot on Facebook Messenger helps you to improve the contact.
Easily build scripted conversations for your chatbot in the drag & drop interface. Use the blocks and drag them into the flow builder. You can add different entry points, input variables and logic to define the conversation.
No development skills needed
Easy-to-use Flow Builder
Drag & drop interface
Make your chatbot come alive. With the rich features, you can share pictures, movies, sound, or even location. Provide users with an interactive experience, and the right visual context.
Boost conversions - win over customers with more content and information. Conversational Commerce is here to stay.
Images & GIFs
Audio & Video
Location
Sometimes personal, human contact is required. For more complex questions or emotional issues for example.
Within Mobile Service Cloud, there are two options: handover or takeover by a live agent. In the Agent Inbox, you can see the entire conversation the customer has with the bot, making it easier to follow up.
Handover
This is based on certain triggers: when the bot gathered the right information, when the customer asks for a human, or when it doesn't have an answer.
Takeover
You can interrupt or take over the conversation anytime. When you notice a customer is stuck or requires human support, you can help them.
In this short video we will demonstrate how easy it is to create a scripted bot with Mobile Service Cloud.
A WhatsApp Chatbot within marketing campaigns? Coca-Cola takes customer experience to the next level with "Scan. Enter. Win." campaigns via the Scripted Chatbot in WhatsApp.
The customer experience of visitors of the Formula 1 Heineken Dutch Grand Prix was enhanced with "The Race Engineer". This chatbot was entertaining, but also able to answer questions.
Interact with your customers via all channels with the all-in-one customer service software: Mobile Service Cloud.
Prefer human support? With Mobile Service Cloud you can offer live chat in the same widget as your chatbot. You can use your bot outside office hours.
Discover all chatbot solutions CM.com offers: from simple scripted bots to advanced AI chatbots.
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