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Mobile Service Cloud

Scripted Chatbot

Create and launch your chatbot on any channel with Scripted Chatbot.

Mobile Service Cloud next icon Scripted Chatbot

Launch a Chatbot on Any Messaging Channel

In this short video we will demonstrate how easy it is to create a scripted bot with Mobile Service Cloud.

A Chatbot On Every Channel

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Website Bot

A chatbot on your website can help users directly on the page. A quick and easy way to ask something.

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WhatsApp Bot

Make sure you are available via WhatsApp for your customers. With a WhatsApp Chatbot, you guarantee swift responses.

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Facebook Messenger Bot

Answer all messages on Facebook instantly. A Chatbot on Facebook Messenger helps you to improve the contact.

Drag-and-drop CMS

Code Free Chatbot Builder

Easily build scripted conversations for your chatbot in the drag & drop interface. Use the blocks and drag them into the flow builder. You can add different entry points, input variables and logic to define the conversation.

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    No development skills needed

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    Easy-to-use Flow Builder

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    Drag & drop interface


Enrich Conversations With Media

Make your chatbot come alive. With the rich features, you can share pictures, movies, sound, or even location. Provide users with an interactive experience, and the right visual context.

Boost conversions - win over customers with more content and information. Conversational Commerce is here to stay.

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    Images & GIFs

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    Audio & Video

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scripted chatbot

Easy Handover To Live Agent

Sometimes personal, human contact is required. For more complex questions or emotional issues for example.

Within Mobile Service Cloud, there are two options: handover or takeover by a live agent. In the Agent Inbox, you can see the entire conversation the customer has with the bot, making it easier to follow up.


This is based on certain triggers: when the bot gathered the right information, when the customer asks for a human, or when it doesn't have an answer.


You can interrupt or take over the conversation anytime. When you notice a customer is stuck or requires human support, you can help them.

Why You Need a Chatbot

A chatbot is your colleague that's always at work. Ready to help day & night.

No need to wait: a bot responds within seconds.

Especially for repetitive, easy questions - a bot saves your team a lot of time.

Sometimes human contact is necessary. Easily hand or take over the conversation.

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