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Mobile Service Cloud

Scripted Chatbot

Create and launch your chatbot on any channel with Scripted Chatbot.

Mobile Service Cloud Scripted Chatbot

Automate Customer Service With a No Code Chatbot

With the chatbot builder in Mobile Service Cloud you can easily create your own bots. Without a single line of code.

A scripted chatbot is a basic, rule-based bot. It follows pre-set rules to answer questions. You can use it to automate customer service interactions, build dynamic FAQs, or for marketing or entertainment purposes. The benefit? 24/7 availability on any channel!

Watch the video to get a first impression of the Scripted Chatbot.

Why You Need a Chatbot

24/7 Availability

A chatbot is your colleague that's always at work. Ready to help day & night.

Instant Responses

No need to wait: a bot responds within seconds.

Save Time & Money

Especially for repetitive, easy questions - a bot saves your team a lot of time.

Seamless Handover

Sometimes human contact is necessary. Easily hand or take over the conversation.

A Chatbot On Every Channel

Website Bot

A chatbot on your website can help users directly on the page. A quick and easy way to ask something.

WhatsApp Bot

Make sure you are available via WhatsApp for your customers. With a WhatsApp Chatbot, you guarantee swift responses.

Facebook Messenger Bot

Answer all messages on Facebook instantly. A Chatbot on Facebook Messenger helps you to improve the contact.

Drag-and-drop CMS

Code Free Chatbot Builder

Easily build scripted conversations for your chatbot in the drag & drop interface. Use the blocks and drag them into the flow builder. You can add different entry points, input variables and logic to define the conversation.

  1. No development skills needed

  2. Easy-to-use Flow Builder

  3. Drag & drop interface


Enrich Conversations With Media

Make your chatbot come alive. With the rich features, you can share pictures, movies, sound, or even location. Provide users with an interactive experience, and the right visual context.

Boost conversions - win over customers with more content and information. Conversational Commerce is here to stay.

  1. Images & GIFs

  2. Audio & Video

  3. Location

scripted chatbot

Easy Handover To Live Agent

Sometimes personal, human contact is required. For more complex questions or emotional issues for example.

Within Mobile Service Cloud, there are two options: handover or takeover by a live agent. In the Agent Inbox, you can see the entire conversation the customer has with the bot, making it easier to follow up.


This is based on certain triggers: when the bot gathered the right information, when the customer asks for a human, or when it doesn't have an answer.


You can interrupt or take over the conversation anytime. When you notice a customer is stuck or requires human support, you can help them.

Launch a Chatbot on Any Messaging Channel

In this short video we will demonstrate how easy it is to create a scripted bot with Mobile Service Cloud.

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