Great customer care regardless of time and place

Your full-service start to optimised customer service in the travel sector

Request information To Mobile Service Cloud

The easiest way to improve the customer's journey

The travelling consumer is a consumer with little time to spare. Travelling can be stressful, with exact wheres and whens to meet.

Therefore, if something goes wrong, the traveler wants easy access to a helping hand along the way. And that helping hand, is your customer care team.

Especially in the travel sector, customer care agents can get many incoming questions at once, for example when a flight has been cancelled or when local situations change. Not to mention the unprecedented uncertainties amongst travelers during the COVID-19 outbreak. 

  1. Disclose all Messaging Channels

    WhatsApp Business, Apple Business Chat, Viber, SMS. The list goes on. Add any channel you need. Help your customer, wherever they are, from one inbox with rich customer profiles.

  2. From conversation to conversion

    We offer more than great customer service. Even turn a conversation into a sales opportunity with in-channel payments.

  3. Chatbot for efficient support

    Removing all hurdles and repetitive processes. Setup out-off-office messages, quick replies, and even a chat bot to save valuable time.

Contact us to get started To Mobile Service Cloud

Why customer care is a priority in the leisure sector?

Whatever the situation, key to satisfied customers is being available anytime, anywhere. What’s the one thing consumers always have on them? Indeed, their mobile phones. This commodity not only enables consumers to reach you via their favorite channels. Moreover, mobile communication allows your customer care team optimize process efficiency. Happier customers and happier employees. But how? 

Customer Care Travel

More travelers, more access

One cause of the booming travel industry is the growth of travel services, which has made travelling accessible to more people all over the world.

However, as more players enter the travel services industry, it becomes crucial for competing brands to offer excellent, on-demand customer support via the channels most convenient to consumers.

Instant messaging via mobile phones offers the unique ability to address the growing demand for more personal interactions and more streamlined experiences.

Customer Care

Customer care in 2020

Mobile messaging has long been the preferred way for people to connect with friends and family. Now, it’s transforming communication between travel businesses and their customers too. Today, mobile is the number one travel and booking enabler and creates a unique opportunity for travel brands to maximise returns by doing mobile right.

Consumers expect convenient ways in which to chat to brands, and the travel industry is no different. They want to communicate with these travel brands in a way that feels natural and personal, receiving real-time information and responses to help facilitate their journeys.

Travel

Customer Contact in practice

NS (Dutch Railroads)

NS uses mobile communication to improve travel safety. In case of an unsafe situation, travelers can turn to WhatsApp or SMS to get in 1-on-1 communication with the security support desk.


Travelstart

With WhatsApp, Travelstart can tend to customer queries within minutes, improving customer experience as customers don’t have to wait 2 days for a response to an email.

The Mobile Service Cloud

Even within the travel sector, each company has its own challenges. That's why we offer the Mobile Service Cloud. Build your custom customer care cloud with this set of tools to integrate your brand into consumers’ every day lives. 

Customer Contact
Handle all conversations from one clear dashboard.

One solution for access to all messaging channels, using intuitive support software, combined into one inbox for all conversations. Start with Customer Contact, and expand from there.

Messaging Channels
What channels do you want to offer?

SMS, WhatsApp, RCS, Viber, Facebook Messenger, Twitter, Telegram, Apple Business Chat. What channels will you select?

A helping hand from CM Bot
Enrich Customer Contact with the CM Bot

New to chat bots? We're here to help you build, improve, and maintain your bot.

One solution for access to all messaging channels, using intuitive support software, combined into one inbox for all conversations. Start with Customer Contact, and expand from there.

SMS, WhatsApp, RCS, Viber, Facebook Messenger, Twitter, Telegram, Apple Business Chat. What channels will you select?

New to chat bots? We're here to help you build, improve, and maintain your bot.

Start optimising your customer care

  1. Expand your reach with channels

  2. Add features like a bot and payments

Is this region a better fit for you?

Go