Talk to your customers

Use messaging and voice as a way to improve your sales, customer satisfaction, brand loyalty, support, and customer happiness

Improve customer satisfaction

Be ahead of the customer's question. Send your customers notifications, updates and alerts at times they need it most. It will make your customers happy and diminishes pressure on support.

Optimize marketing and sales

Update your customers about special offers they don’t want to miss via the channels they use most. Easily reach your marketing goals by using extra messaging tools like mobile landing pages.

Enrich customer support

Seamlessly deliver the extra information your customers need to reach their buying decision through whichever channel they prefer. Make your customer support an effortless experience.

As we've all become intertwined with our mobile devices, mobile messaging is one of the most effective ways to reach your audience. To reach your customers, you will need the best and most reliable technologies on the market.

Embrace personal, easy and cost-effective solutions to deliver your message to your target audience. From SMS and Email to Voice, Chat Apps and Multi-Channel messaging: choose and combine messaging solutions for a messaging strategy that best suits you and your customers.

Choose to deliver your messages via SMS, Chat Apps and/or Voice. Start delivering via your customers' preferred channels.

SMS Gateway API

Choose the highest reach and communicate with people all over the world through personalised mobile messaging. Discover our wide range of SMS solutions.

Send SMS Campaigns Online

Campaigns provides an intuitive self-service interface (WebApp) with rich features to help you send SMS campaigns online with advanced personalisation features and engagement statistics.

Email to SMS

Send SMS like you're sending an email. Use your own email clients to send messages worldwide - sending SMS is now as easy as sending email. Compatible with any email program.

Messaging Tools

Expand your mobile messaging with our useful messaging tools. Get the most out of each message sent. Enrich your messaging with dedicated Mobile Landing Pages, Messaging Analytics, Address Book, and Opt-Out Management.

Contact centers

The SIP Trunk of CM is ideal for processing large volumes of phone traffic, for both inbound and outbound calls.

Enterprises

Connect your phone system with CM's SIP Trunk and make calls at the lowest cost. Our connection is of premium quality.

Wholesale

Connect your telephone system with the powerful CM SIP Trunk and send all your inbound and outbound traffic via CM. Save up to 35% on the fixed and variable costs.

SIP Trunking

Reduce costs on your worldwide outbound voice traffic with our reliable and high-quality SIP Trunk connection.

Phone numbers

Making sure you can call your customers is one thing, but enabling customers to call you might be even more important for your business.

Voice Campaigns

Send Text-2-Speech and Audio Messages and reach your customers directly with a personal voice message.

Voice API

Build advanced inbound and outbound interactive voice applications, or send out voice marketing campaigns using our APIs.

WhatsApp Business

WhatsApp Business makes it easy to enrich customer care. Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.

Apple Business Chat

Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Business Chat.

Viber for Business

Customers want communication with brands to be instant, via the channels they prefer. Provide your customers with the rich, instant and interactive experience that they want by using Viber.

Facebook Messenger

By using one of the most well rounded apps available, you can expand your reach whilst increasing engagement. Whatever the method, Messenger lets you create an engaging customer experience.

Telegram for Business Messaging offers several unique characteristics, like being highly secure and having the flexibility to share a diversity of rich content.

Twitter

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies. It is a direct connection to your customers around the globe.

RCS

Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox!

Customer contact

Communicate with your customers through multiple channels, all via one dashboard. Combine all your customer service processes in one place so you can ease the process and start saving time.

Multi-Channel Messaging

Connect all relevant messaging channels in one API. Manage just one API instead of a separate one per channel, enable two-way messaging on all channels for meaningful conversations, and add rich content to improve and enrich your service.

Communicate with your customers via SMS, WhatsApp, Apple Business Chat, Viber, Telegram, Twitter and Facebook Messenger, all in one Customer Contact dashboard.

The dashboard allows you to have one-on-one conversations with your customers, integrate customer profiles in your CRM, and to seamlessly transfer chats to other departments. Use quick replies, chatbots, and out-of-office notifications.

Rather integrate all channels through an API? Connect to the Business Messaging API to manage just one API instead of a separate one per channel.

Email

Create your personally designed templates with an easy drag-and-drop logic and send out targeted email campaigns to your database.

Send Letters Online

Professional mail solution for single letters and bulk mail. We take care of the entire process, from printing to posting.

Push

Send targeted Push notifications to your audience to activate users, engage customers and announce new features on their preferred device. Measure your performance and improve it over time.

Two-Way Messaging

Choose a shared or dedicated short code, one or multiple long numbers for Two-Way Messaging with your customers and grow your reach at the best cost.

"For years now, we have been sending text messages through CM's platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery."

Sander Kole, Technology Director at Takeaway.com

"CM provides us with direct routes to various telco’s and stable, fast routes for critical messages. We are provided with direct routes and connections that allow us to carry out important communications for our clients."

Marc Désenfant, country manager France at ACTITO

"We switched to CM as our text message provider because a number of other telecom companies proved to be less reliable when it came to delivering text messages. CM offered the solution for this, including delivery reports of text message batches."

Olivier Nieland, senior accountmanager at MultiBel

Rabobank uses push notifications for multiple apps. The SOS app alerts employees on system outage and when the system is working again. The MyOrder app uses push to send local push messages, based on the GPS location of the user.

Rabobank

Conversational Commerce the main focus during CM Inspires

Sep 24, 2019 • Text

Conversational Commerce will shape the future. But what does it mean and what can you do with it? On Thursday, 19 September the annual edition of CM Inspires took place. Speakers from Albert Heijn to go, Fit For Free and The Tosti Club entered the stage and gave a glimpse of their innovative applications for an optimal customer journey.

WhatsApp in the flex market: how recruiters profit from the WhatsApp Business API

Aug 01, 2019 • Text

Most recruiters are aware of WhatsApp’s potential to interact with job seekers. But WhatsApp is more than just a popular messaging channel amongst your target audience. The WhatsApp Business API also offers great ways to take away some pressure on your staff. Better service and smooth processes. Sounds good? Read how in this short article.

The power of combination: PortingXS combines SMS and Voice

Feb 20, 2019 • Text

How do you ensure a better customer experience with SMS and Voice? When a customer switches from one telecom operator to another, PortingXS facilitates number retention for every type of phone number. We spoke with Tim Leliveld, Area Manager at PortingXS, about their smart application of SMS and Voice for an optimal customer journey.

Chat apps: Choosing between channels

Feb 07, 2019 • Text

There’s a plethora of messaging apps and mobile communication channels available worldwide. Various apps exist, native applications are growing and also standard SMS text messages are still widely in use. In what channel should you invest your resources?

Why is having an event ticket presale a good marketing strategy? [3 benefits]

Jan 23, 2019 • Text

Event planners increasingly, especially festivals, sell tickets at their online presale ticket shop before the regular sales start. A ticket presale is a good marketing strategy, for several reasons. In this article I explain the three biggest benefits of having a presale as an event organizer.

Conversational commerce: be there where your customers are.

Jan 22, 2019 • Text

Mobile leads the way; Customers find, compare and buy on their mobile phone. The expectations from the consumer of mobile as a channel is therefore totally different than 10 years ago. Nevertheless, many companies still organize their marketing, sales and support the same way as 10 years ago.

Multi-channel vs. Omni-channel. What’s the difference?

Dec 10, 2018 • Text

Surely, we’ve all heard the terms Multi-channel and Omni-channel. What can these marketing strategies mean for your company? For an answer to that question, we need to know the difference between the two. In this short article, I’ll explain just what all the fuss is about.

Viber available via CM.com

Nov 22, 2018 • Text

Does Viber play a part in your multi-channel strategy? With over 900 million active users in 193 countries, companies can no longer exclude Viber as a channel to effectively reach their customers. That’s why we’re excited to announce that Viber can also be used advantageously via the CM.com platform.

SMS is dead? Guess again!

Nov 06, 2018 • Text

SMS is something we all know. It has been part of our lives for decades. Therefore, SMS might come across as old, but it has found a renewed purpose. It might potentially change the way we text forever. Let’s see how we get to SMS 2.0.