Jan 05, 2022 •
The Strategy of Customer Service Channels for eCommerce
The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit.
You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting.
Think — immersive, personalized experiences that grab shoppers' attention.