The recognition arrives as demand for business messaging on WhatsApp grows fast around the world.
WhatsApp becomes a bigger priority for businesses
In the second quarter of 2026, CM.com processed a record 2.8 billion messages, up 30 percent from a year earlier. WhatsApp accounts for a growing share of that volume and is becoming one of the most important channels for business customer communication.
WhatsApp has become a strategic communication channel for many organizations. Consumers expect to reach businesses through the channels they already use every day, so WhatsApp's role in customer communication keeps growing. Meta Premier Partner status is an important recognition of our position in business messaging. It confirms that we meet the quality standards Meta sets for its highest partner tier.
CEO of CM.com
From WhatsApp to complete customer communication
Premier Partner is the highest recognition level in the WhatsApp Business Solution Partner program. Meta awards this status to partners who score high on quality, customer success, and business impact, and reviews partners against these criteria twice a year.
As a Meta Premier Partner, CM.com gets early access to new features on the WhatsApp Business Platform, direct support from Meta on technical questions, and opportunities for joint market development. This lets CM.com give organizations access to the newest WhatsApp Business capabilities as they become available.
For organizations, this means working with a partner that Meta reviews periodically on quality, customer success, and business impact. The recognition fits CM.com's broader strategy of supporting organizations across their full digital customer communication. Through one platform, CM.com supports Meta's messaging platforms, including the WhatsApp Business Platform, the Messenger Platform, and Instagram Direct, and brings these together with channels such as SMS, RCS, email, and voice. By combining these channels with AI, CM.com helps organizations reach customers personally through whichever channel matters most at that moment.
