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Setting New Standards in Customer Experience.

Instantly connect with your customers and outperform their growing expectations with our conversational software.

Engage With Customers
Reach Your Audience
Automate Customer Contact
Personalize Your Message
Monetize Conversations

engage with customers mobile service cloud

Engage With Customers

Make it easy for your customers to get the best service across channels.

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

automate customer service conversational ai cloud

Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

personalize your message mobile marketing cloud

Personalize Your Message

Unlock your customer data and automate your mobile marketing.

Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

Founded in 1999

More than 20 years of experience

Global Focus

Local presence in 20 countries

118 Countries

Customers across 118 countries

Licensed PSP

Licensed Payment Service Provider

24/7 Support

Global monitoring & support

Listed Company

Listed at Euronext Amsterdam

Latest Articles

Chatbot vs. Live Chat: which is right for you?

Oct 12, 2021 • Mobile Service Cloud

Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.

Level Up Your Live Chat: Four Tips for Keeping Customers Happy and Increasing Conversion

Oct 01, 2021 • Mobile Service Cloud

Customers love live chat, with 46% preferring it over all other forms of digital communication. Instead of having to sit through cheesy tunes as they wait to speak to a customer service rep over the phone, live chat gives customers the convenience of short wait times – while still being able to talk through their issues with a real advisor. 

Sign Documents on the Go via SMS, Email or WhatsApp Business

Oct 01, 2021 • Sign

Digital signatures have become a key part of business systems – particularly as remote and hybrid working has risen in popularity. Sign offers unique benefits for your business that eliminates bottlenecks whilst reducing your organization's environmental impact.

The top 10 reasons to use Electronic Signatures

Sep 30, 2021 • Sign

We've all hand-signed an agreement or contract, only to have to scan it before sending it via email or post. It's not only a time-consuming process, it's also extremely insecure. Thankfully, there's an alternative.

Platform Updates: September 2021

Sep 29, 2021 • Platform Features

Every day, over a hundred developers work hard to improve the CM.com platform. In this update, you can read everything about the latest changes.

CM.com’s acquisition of TraceDock - Perspectives from TraceDock's founders

Sep 28, 2021 • Acquisitions

Earlier in the summer, we were delighted to announce that TraceDock has joined forces with CM.com as part of an exciting strategic acquisition. This development presents an important alliance between our two companies; one that has significant benefits to the customers and partners of both TraceDock and CM.com, and one that offers a number of exciting opportunities for the future. Here’s the story of TraceDock's founders, Boris Schellekens and Jaap Breeuwer, so far.

How to Optimize Your Cross-Border Payments Experience

Sep 23, 2021 • Payments

Whether you’re already selling internationally or are just getting started, a global mindset is a necessity in the modern world. The international eCommerce market is teeming with opportunities! Revenue from European eCommerce sales reached 717 billion euros at the end of 2020 and is expected to grow further. Accepting online payments in multiple currencies will enable your business to grow and expand.

WhatsApp QR Code Ideas to Build a Healthy Contact List

Sep 21, 2021 • WhatsApp

When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

How to Choose the Right Payment Service Provider

Sep 21, 2021 • Payments

Payment Service Providers (PSP) can benefit your business greatly. They make it easier for you to accept payments from your customers all over the world by offering a platform that can adapt to accommodate multiple payment channels, methods and currencies as your business evolves. Additionally, they can be a more cost-effective alternative to using a payment gateway or setting up a merchant account. But how do you choose the right PSP for your business? Let's discuss the key features to look for and the questions to ask, to help decide which PSP has what it takes to enhance your business and help you grow.

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