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CM.com Celebrates Launch of Generative AI Engine

CM.com Celebrates Launch of Generative AI Engine

Revolutionizing Customer Engagement

We are pleased to announce the successful launch of our innovative Generative AI capabilities. This release represents the latest advancement in our ongoing AI investment efforts. Read all about our new integrated Generative AI features.

Read the press release

Optimize the Entire Mobile Customer Journey

Research shows that 86% of customers are willing to pay more for a great experience. Our software enables you to perfect your customers' experience on their favorite channels. From the first message to the latest conversion, we've got you covered, regardless of your industry.

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Create Personal Experiences That Last

  1. Engage With Customers

  2. Reach Your Audience

  3. Automate Customer Contact

  4. Personalize Your Message

  5. Monetize Conversations

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Engage With Customers

Make it easy for your customers to get the best service across channels.

Dive In

Reach Your Audience

Connect with customers on any communication channel and expand your reach.

Dive In
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Automate Customer Contact

Empower your customers to get personalized service experiences whenever they want.

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Personalize Your Message

Unlock your customer data and automate your mobile marketing.

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Monetize Conversations

Create commercial opportunities at every conversational touchpoint.

#1 Software Suite for Conversational Commerce

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Founded in 1999

More than 20 years of experience

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Global Focus

Local presence in 19 countries

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Licensed PSP

Licensed Payment Service Provider

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24/7 Support

Global monitoring & support

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Listed at Euronext Amsterdam

RECOGNIZED AND ACCREDITED BY

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Let’s Make Your Customers Happy

Raise your customer experience to an industry-defining mobile standard using our software. Get started today and turn those happy returning customers into brand ambassadors.

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live-event-trends
Sep 26, 2023 • Live

5 Ways to Supercharge Your Sponsor Revenue with an Event App

Many festivals and events struggle with limited budgets and view an event app as an unnecessary luxury. Nothing could be further from the truth; an event app doesn't have to be a cost but rather an additional revenue stream. It adds tremendous value as a digital assistant for your attendees, and on the other hand, you have an extra tool to provide sponsors and partners with much more exposure and 'stage time.' If you convince your sponsors of this, they will be more than happy to pay for it, and you won't have to worry about your budget anymore. 75% of organizers who use a strong app manage to make more money with the app than it costs them. In fact, some festivals do so well that app revenue can cover a significant portion of their entire technology budget.
messaging-fraud-and-prevention-for-businesses
Sep 26, 2023 • Security

Combat SMS Pumping (AIT) Fraud Effectively With CM.com

In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
The maze of choices in the travel industry and how personalization can help
Sep 25, 2023 • Personalization

The Maze of Choices

For most of us, going on vacation is the most enjoyable moment of the year. You immerse yourself in a different environment, put your work aside, and create beautiful memories with family or friends. Yet, many consumers find the orientation and booking process to be time-consuming and stressful.
facebook-chatbot-1
Sep 22, 2023 • Chatbots

Chatbots in Action: Facebook Chatbots

In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
live-boost-online
Sep 21, 2023 • Ticketing

6 Methods to Encourage Your Museum or Park Visitors to Buy Their Ticket Online

In an era where online convenience is becoming the new standard, many visitors still choose to buy their tickets at the entrance. This is unfortunate, given the many advantages of online ticketing for both visitors and the museum or park itself. Think about avoiding lines, generating extra income, and gathering more information. But how can you increase the use of online ticketing? That can still be a challenge, which is why we've compiled six ideas for you.
Get more return from your existing customer base with personalization blog
Sep 19, 2023 • Personalization

Get More Return From Your Existing Customer Base

New clients, new opportunities. Therefore, it’s understandable that many businesses prioritize acquisition. However, there is a risk to this focus. Because what about the current clientele? Investing in it as a retailer or e-commerce company and building trust, enables you to turn every existing customer into a loyal fan. Starting out, on your way to the first result? That is something that can be accomplished quickly. Yet, you already have the data and the channels in place.
Improve Loyalty and Customer Satisfaction for happy customers in retail and ecommerce
Sep 18, 2023 • Personalization

Always Relevant for Every Customer: Improve Loyalty and Customer Satisfaction

A satisfied customer is a customer who stays. But how can you achieve this as a retailer or e-commerce company? How do you remain relevant to the customer? The answer lies in first-party data, directly derived from your existing customers. Use that data to offer a personalized experience every time, and you will improve customer satisfaction. And thus, you will also improve the loyalty of your existing customers, acting as a catalyst for customer lifetime value.
How the timing of the booking is relevant and can work for you with personalization
Sep 14, 2023 • Personalization

How Timing Increases the Booking Value and Improves Customer Relationships

When it comes to booking a vacation, everyone has their own habits. While one person puts together their holiday months before the departure date, another waits until the last minute. And then there’s a large group that falls somewhere in between. To engage all travelers throughout the year and maximize the relevance of your communication, it’s important to present the most suitable offers and booking information at the right time. In this article, you’ll learn how Artificial Intelligence can help you achieve this.
instagram-chatbot
Sep 13, 2023 • Chatbots

Chatbots in Action: Instagram Chatbots

Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
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