To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.
Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.
WhatsApp is indispensable to the customer journey. From getting to know your company and its services, to coming back with a question about the tenth product they bought from you, customers turn to messaging in every step of the buying process.
WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimise friction on the path towards the purchase of products and services.
Over 1.5 billion people use WhatsApp every month
WhatsApp is actively used in over 180 countries
Available for consumers in 60 languages
WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.
With your business account you can set-up quick replies, indicate opening hours, show your address and link to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed. Use the WhatsApp messaging app for:
Alerts: Updates, changes or reminders, alert when it matters
Customer Support: Talk with your customers and deliver support
Rich Content: Solving problems is easiest when you can use RC
Notifications: Reminders of deliveries, orders, and appointments
We've teamed up with some of our amazing customers to share their story and show how CM.com is part of their daily routines. Learn how WhatsApp Business enables large companies and small business owners to attract, engage and retain their customers using mobile technology.
MBOwebshop.nl chooses WhatsApp as customer support channel: "If young people are your target group, you have to communicate through the channel they use"
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
No more fear of missing out. The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Our API combines all important communication channels into a single platform, providing you with a high-volume and two-way customer engagement solution.
Communicate with your customers on WhatsApp from one single platform and manage all your messaging apps together in one easy to manage inbox.
Our selected business partners also have the WhatsApp Business Solution integrated in their software and offer their customers direct access via an easy integration.
There are two ways to chat with your customer. Once a customer opts-in to receiving messages from your business, you can initiate a conversation by sending messages and notifications via so-called Messages Templates, or the customer can initiate a conversation with your business. By making smart use of Message Templates and the Customer Care Window, you can use WhatsApp as an easy and user friendly channel for customer care.
Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates, though Message Templates are possible as well.
If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates or pre-approved messages.
If you have questions about implementing WhatsApp as communication channel, you can chat with us directly! Simply scan the QR code on the right. WhatsApp will open automatically and you can chat directly with one of our dedicated team members.
(Your number will not be used for advertising purposes, it will be deleted immediately after the chat).Chat with us
WhatsApp is only the beginning in this new world of communication, a fraction of the promise that conversational commerce holds.
Connect with our platform to discover it all. Jump on the opportunity to connect with all messaging tools like Facebook Messenger, Viber, SMS, Twitter, RCS, Telegram, WeChat, and more. They’re all in one place, ensuring you full access.
The platform is scalable, which means that you can scale your communication up or down at anytime.
Our platform will always be continually expanding with new channels that emerge, which means that your business communication is immediately future-proof.
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